RETURNS & EXCHANGE
Products from Chalo are meant to make you smile and elevate your everyday. If they don't, we haven't done something right. If you are not completely satisfied with your Chalo purchase, please reach out!
Learn more about our return and exchange policy below.
RETURN POLICY
We want to make sure you are satisfied with your purchase. If you decide not to keep your order, you can send it back to us for a refund, store credit, or exchange. For store credit or exchange, we cover return shipping. For a refund, an €8.50 restocking fee will be deducted from your refund total. Refunds will be issued to the original form of payment upon approved inspection of your return.
To be eligible for a return, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that is wonderful. But it's not a deal-breaker!
Note: original duties and taxes are non-refundable, and we do not accept returns on custom-made orders.
RETURN POLICY
We want to make sure you are satisfied with your purchase. If you decide not to keep your order, you can send it back to us for a refund, store credit, or exchange. For store credit or exchange, we cover return shipping. For a refund, an €8.50 restocking fee will be deducted from your refund total. Refunds will be issued to the original form of payment upon approved inspection of your return.
To be eligible for a return, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that is wonderful. But it's not a deal-breaker!
Note: original duties and taxes are non-refundable, and we do not accept returns on custom-made orders.
EXCHANGE POLICY
Not the right fit? No worries! We offer one free exchange. For any additional exchange requests, the applicable duties, taxes, and shipping will need to be covered by the customer.
To be eligible for an exchange, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that would be wonderful. But it's not a deal-breaker!
What if my product arrives damaged? We are so sorry about this! Should this occur, please contact us and we will be happy to provide a solution for you.
Still have questions? Drop us a line!
EXCHANGE POLICY
Not the right fit? No worries! We offer one free exchange. For any additional exchange requests, the applicable duties, taxes, and shipping will need to be covered by the customer.
To be eligible for an exchange, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that would be wonderful. But it's not a deal-breaker!
What if my product arrives damaged? We are so sorry about this! Should this occur, please contact us and we will be happy to provide a solution for you.
Still have questions? Drop us a line!