RETURNS & EXCHANGE
Products from Chalo are meant to make you smile and elevate your everyday. If they don't, we haven't done something right. If you are not completely satisfied with your Chalo purchase, please reach out!
Learn more about our return and exchange policy below.
RETURN POLICY
Returns are easy and free! We want to make sure you're happy with your purchase.
If you decide not to keep your order, you can return it for a refund, store credit, or exchange. For store credit or exchanges, we cover return shipping. For refunds, a €10.50 restocking fee will be deducted from the total refund amount.
To be eligible for a return, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that is wonderful. But it's not a deal-breaker!
Refunds will be processed back to your original payment method after the return passes inspection.
RETURN POLICY
Returns are easy and free! We want to make sure you're happy with your purchase.
If you decide not to keep your order, you can return it for a refund, store credit, or exchange. For store credit or exchanges, we cover return shipping. For refunds, a €10.50 restocking fee will be deducted from the total refund amount.
To be eligible for a return, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that is wonderful. But it's not a deal-breaker!
Refunds will be processed back to your original payment method after the return passes inspection.
EXCHANGE POLICY
Not the right fit? No worries! We offer one free exchange. For any additional exchange requests, the applicable duties, taxes, and shipping will need to be covered by the customer.
To be eligible for an exchange, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that would be wonderful. But it's not a deal-breaker!
What if my product arrives damaged? We are so sorry about this! Should this occur, please contact us and we will be happy to provide a solution for you.
Still have questions? Drop us a line!
EXCHANGE POLICY
Not the right fit? No worries! We offer one free exchange. For any additional exchange requests, the applicable duties, taxes, and shipping will need to be covered by the customer.
To be eligible for an exchange, your item must be unworn or unused, in the same condition that you received it, and sent back to us within 14 days of the delivery date of your order. If it is possible for the original packaging to remain intact, that would be wonderful. But it's not a deal-breaker!
What if my product arrives damaged? We are so sorry about this! Should this occur, please contact us and we will be happy to provide a solution for you.
Still have questions? Drop us a line!